Privacy Policy

Last updated: 13 May 2026

This Privacy Policy explains how PrecisionCook Supply ("PrecisionCook Supply", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, or purchase commercial sous vide and precision cooking equipment from us.

1. Who we are and how to contact us

PrecisionCook Supply is a provider of commercial sous vide, temperature control, and precision cooking equipment and accessories for professional kitchens. We operate this website to showcase our products, provide educational resources, and enable customers to request quotes or place orders.

For questions about this Privacy Policy or our data practices, you can contact us at:

• Email: hello@precisioncooksupply.ca
• General inquiries: hello@precisioncooksupply.ca
• Phone: +1 (514) 847-3312

If you are located in a region with specific privacy rights (for example, the European Economic Area, the United Kingdom, or certain U.S. states), you may have additional rights as described in the "Your rights and choices" section below.

2. Information we collect

We collect information that you provide directly to us, information automatically collected when you use our website, and information we receive from third parties or publicly available sources. The types of personal information we collect may include:

2.1 Information you provide directly

• Contact details such as your name, business name, job title, email address, phone number, and postal address.
• Account information such as username, password, and account preferences if we offer account registration.
• Order and transaction details including products purchased or quoted, billing and shipping addresses, payment-related information handled through our payment processors, and order history.
• Communications such as messages sent via contact forms, email correspondence, phone call notes, and responses to surveys or feedback forms.
• Professional information such as the type of kitchen or operation you manage, expected volume, and equipment requirements when you complete configuration or consultation forms.

2.2 Information collected automatically

When you access or use our website, we automatically collect certain information about your device and usage, including:

• Device and usage data such as IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visit, referring/exit pages, and clickstream data.
• Analytics data generated via cookies, pixels, or similar technologies to help us understand website performance, page engagement, and marketing effectiveness.

2.3 Information from third parties

We may receive information about you from third parties, such as:

• Distributors, integrators, or partners who refer you to us for equipment or solutions.
• Payment processors who confirm payment status or fraud checks (we do not receive full payment card numbers).
• Public business directories or professional networking sites where your contact or company information is listed.

We combine this information with the data we collect directly from you or automatically when you use the website, where permitted by law.

3. How we use your information

We use personal information for purposes related to running our business, providing products and services, and improving the experience for professional kitchens and buyers. Specifically, we may use your information to:

• Provide and deliver products and services, including processing orders, arranging shipping, providing installation guidance, and handling warranty requests.
• Respond to inquiries and provide customer support, such as answering questions about equipment, recommending solutions, or troubleshooting issues.
• Operate, maintain, and improve our website, including monitoring performance, fixing bugs, analyzing trends, and optimizing navigation and content.
• Personalize your experience by suggesting relevant products, configurations, or resources based on your needs and browsing history.
• Send administrative communications such as order confirmations, shipping updates, technical notices, and policy updates.
• Send marketing communications about products, offers, events, or resources we believe may interest you, in accordance with applicable laws and your communication preferences.
• Protect our rights and comply with legal obligations, including fraud prevention, enforcing our Terms & Conditions, and responding to lawful requests from authorities.
• Create aggregated or anonymized data that does not identify you, which we may use for analytics, benchmarking, or business planning.

Where required by law, we rely on lawful bases such as the performance of a contract, compliance with legal obligations, our legitimate interests in running and growing our business, or your consent for certain uses like optional marketing communications or non-essential cookies.

4. Cookies and similar technologies

We use cookies and similar technologies to operate our website, understand how it is used, and support our marketing efforts.

4.1 What cookies we use

• Strictly necessary cookies that enable core functionality such as page navigation, secure areas, and basic forms. The website cannot function properly without these cookies.
• Performance and analytics cookies that help us understand how visitors interact with our website, which pages are most popular, and how marketing campaigns perform.
• Functional cookies that remember your preferences, such as language or region, to provide a more tailored experience.
• Marketing cookies that track visits across websites or campaigns so we can present relevant offers to professional buyers.

4.2 How you can manage cookies

You can control cookies in several ways:

• By adjusting your browser settings to block or delete cookies.
• By using any cookie banner or preferences tools we may provide on the website.
• By opting out of certain analytics or marketing services, where available.

Blocking or deleting cookies may affect the functionality of some parts of our website. For example, you may need to re-enter certain information or preferences each time you visit.

5. How we share information

We do not sell your personal information in the traditional sense of selling lists of individual data for money. We may share information with trusted third parties in the following situations:

• Service providers and vendors who perform services on our behalf, such as hosting, analytics, payment processing, fulfillment centers, logistics partners, email service providers, and customer support tools.
• Business partners and distributors who work with us to supply equipment, coordinate installation, or provide local support in your region, where sharing is necessary to fulfill your request.
• Professional advisers such as lawyers, accountants, and auditors, where necessary to obtain professional advice or protect our legal rights.
• Legal and regulatory authorities when required to comply with applicable laws, regulations, legal processes, or government requests.
• Corporate transactions in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction involving PrecisionCook Supply. Where legally required, we will notify you before your information is transferred and becomes subject to a different privacy policy.

We require service providers and partners who process personal information on our behalf to protect that information in accordance with applicable laws and this Privacy Policy.

6. International data transfers

Our business may operate globally, and your personal information may be stored and processed in countries other than the country where you reside. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal information internationally, we take appropriate measures to protect it in accordance with this Privacy Policy and applicable law. Depending on your location, these safeguards may include:

• Using standard contractual clauses approved by relevant authorities for data transfers.
• Relying on decisions that certain countries provide an adequate level of data protection.
• Implementing technical and organizational measures to secure data in transit and at rest.

If you would like more information about our international transfer mechanisms, you can contact us using the details in the "Who we are and how to contact us" section.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for the duration of your relationship with us and for a reasonable period thereafter, or as required by law.

We consider the following criteria when determining how long to retain data:

• The nature and sensitivity of the information.
• The purposes for which we process it and whether we can achieve those purposes by other means.
• Any applicable legal, regulatory, or contractual requirements for retention.
• The possibility of disputes, complaints, or audits that may require us to retain records.

When we no longer need personal information, we will delete it or anonymize it so that it can no longer be associated with an identifiable individual.

8. Data security

We implement technical and organizational measures designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include secure hosting environments, access controls, encryption in transit, and regular review of our security practices.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information. If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any applicable regulators in accordance with legal requirements.

If you believe that your interaction with us is no longer secure, please notify us immediately using the contact details provided above.

9. Your rights and choices

Depending on your location and applicable laws, you may have certain rights with respect to your personal information. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal or contractual obligations requiring retention.
• Object to or request restriction of the processing of your personal information in certain circumstances.
• Request the transfer of your personal information to you or to a third party in a structured, commonly used, and machine-readable format, where technically feasible.
• Withdraw consent at any time where we rely on your consent to process personal information (for example, for certain marketing activities).

To exercise your rights, please contact us at hello@precisioncooksupply.ca. We may need to verify your identity before responding to your request. We will respond within the timeframes required by applicable law.

You can also control certain uses of your information by:

• Unsubscribing from marketing emails using the "unsubscribe" link in those messages.
• Updating your communication preferences, where available, in your account or profile settings.
• Adjusting browser settings or using preference tools to manage cookies and similar technologies.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with data protection authorities, you may also lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law. We encourage you to first contact us so we can address your concerns directly.

10. Children's privacy

Our website, products, and services are intended for professional users and commercial kitchens. We do not knowingly collect personal information from children under the age of 16 (or other age defined by local law) without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without proper consent, please contact us at hello@precisioncooksupply.ca, and we will take steps to delete the information as required by law.

11. Third-party links and services

Our website may contain links to third-party websites, services, or applications, such as logistics providers, content platforms, or social networks. We do not control these third parties and are not responsible for their privacy or security practices.

If you follow a link to any third-party site or service, please review the privacy policy and terms of that provider to understand how they collect and use your information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a prominent notice on our website or direct communication).

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

13. How to contact us about privacy

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of personal information, you can contact us using the details below:

• Email: hello@precisioncooksupply.ca
• General support: hello@precisioncooksupply.ca
• Phone: +1 (514) 847-3312

When you contact us, please provide enough detail about your request or question so we can respond efficiently. We may ask you to verify your identity before sharing or modifying personal information.